Terms and conditions

Effective date: 1 November 2026. These terms replace the version dated 27 August 2025.

These Terms and Conditions (the “Terms”) govern your access to and use of InvuAI, including the website at www.invuai.com, the application at app.invuai.com and any related services (together, the “Service”). The Service is operated by She Knows Digital Sp. z o.o., a limited liability company registered in Poland (KRS 0000944812, NIP 5482741469) (“we”, “us” or “our”).

By creating an account, accepting an invitation to a team, buying a subscription or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” means that organisation and you. If you do not agree, do not use the Service.

1. Definitions

Account: the account you create to use the Service, including any team it owns.
Account Owner: the person or organisation that holds the Account and, where applicable, the subscription.
Team Member: a person invited by an Account Owner to use the Account’s projects.
User Content: everything you or your Team Members submit to the Service, including brand and competitor names, websites, prompts, keywords, tags, notes, action plan items and uploaded files.
Results: the data the Service collects or produces for you, including answers from AI engines, search results, rankings, Shopping results, search volumes, metrics and reports.
AI Output: content generated by artificial intelligence through the Service, including suggested prompts, gap analyses, recommendations, summaries and sentiment scores.
Third-Party Services: services we do not control that the Service relies on or retrieves data from, including AI engines (such as ChatGPT, Gemini, Perplexity, Google AI Mode and Google AI Overviews), search engines, data providers, payment, email and hosting providers.
Plan: the Free plan or a paid subscription plan (currently Starter, Growth or Scale), as described on our pricing page at the time.

2. Business use only

The Service is designed and offered for business and professional use only. By using it, you confirm that you are acting for purposes relating to your trade, business, craft or profession, and not as a consumer. You must be at least 18 years old. Nothing in these Terms affects any rights that cannot be excluded or limited by the law that applies to you.

3. The Service

InvuAI tracks how AI engines and Google present brands. For the prompts and keywords you choose, and the market you select, it collects answers and search results on a schedule, records which brands are named and which sources are cited, and presents metrics, reports and AI-generated recommendations.

You acknowledge and agree that:

Results are a sample. They reflect only the prompts, keywords, markets and schedules configured in your Account at the time of each check. They do not show every answer any AI engine gives, what any particular person sees, or how often anyone sees your brand. AI engines do not provide impression data, and the Service does not measure reach, traffic or sales.
AI answers vary. AI engines may give different answers to the same question at different times, in different places, to different people and in different products or versions. Results may differ from what you or your customers see.
We depend on Third-Party Services. Results are retrieved from or generated by Third-Party Services that we do not control. They may change, restrict, interrupt or withdraw access, change their outputs or pricing, or stop providing data at any time. We may change the providers, methods, engines, markets or schedules we use, and we do not guarantee that any engine, data source, check or feature will remain available.
Schedules and timings are targets. Stated timings, such as when first results arrive or how often checks run, are estimates and not commitments. Checks may be delayed, skipped, repeated or incomplete.
Features change. We may add, change, limit or remove features, Plans, limits and engines at any time. Features described as beta, preview or experimental are provided without any commitment and may be withdrawn without notice.

4. Accounts and security

You must give accurate information when you register and keep it up to date. You may sign up with an email address and password or with a Google account. You are responsible for keeping your login details secure and for all activity under your Account, including activity by Team Members and by anyone using your login details. Tell us without delay at hello@invuai.com if you believe your Account has been compromised. We may suspend any Account we reasonably believe has been compromised or misused.

5. Team members

Account Owners on a paid Plan may invite Team Members. Team Members can view and work on the Account Owner’s projects using the Account Owner’s Plan and limits.
Each Team Member must accept these Terms. The Account Owner is responsible for choosing whom to invite, for Team Members’ use of the Service and their compliance with these Terms, and for removing access when it is no longer appropriate.
Anything Team Members add or change counts towards the Account Owner’s limits and forms part of the Account Owner’s User Content.
Team Members cannot delete projects or manage billing. If the Account Owner moves to the Free plan, cancels, or their Account ends, Team Members lose access.
We may remove or restrict any Team Member’s access if we reasonably believe it is necessary to protect the Service, other users or us.

6. Plans, fees and payment

6.1 Free plan

The Free plan is provided at our discretion, with the limits shown on our pricing page at the time (currently one project, five prompts checked daily in ChatGPT and 25 Google keywords). We may change, limit, suspend or withdraw the Free plan or any of its features at any time, with or without notice.

6.2 Paid plans

Paid Plans are billed in advance, monthly or yearly, through our payment provider, Stripe. Prices are shown in US dollars and are exclusive of VAT and other taxes, which are added where applicable. You are responsible for all taxes and must pay fees without deduction or withholding.
Automatic renewal. Subscriptions renew automatically at the end of each billing period, at the price then in force, until cancelled.
Changing plans. Upgrades and other plan changes take effect straight away. Stripe calculates and charges, or credits, the difference for the rest of the billing period.
Cancellation. You can cancel at any time from Billing in the app. Your paid Plan continues until the end of the period you have paid for, then your Account moves to the Free plan. Data above Free plan limits may be paused, hidden or deleted.
Refunds. Fees are non-refundable, including for partial periods, unused limits or downgrades, except where the law requires otherwise or we agree in writing.
Price changes. We may change prices for future billing periods by giving at least 30 days’ notice by email or in the Service. If you do not agree, you may cancel before the change takes effect.
Late payment. If a payment fails or is overdue, we may suspend paid features or move your Account to the Free plan until payment is made.

6.3 Limits and fair use

Each Plan has limits, such as the number of prompts, keywords, projects and prompt ideas. You must not try to get around them, for example by creating multiple Free accounts for the same organisation, sharing logins or automating access. We may monitor usage and restrict, suspend or reclassify Accounts that exceed or circumvent limits or place an unreasonable load on the Service.

7. Your content and responsibilities

You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display it, and to send it to Third-Party Services, as needed to provide, maintain, secure and improve the Service.
You confirm that you have all rights and permissions needed for your User Content and for us to use it as described in these Terms, and that it does not infringe anyone’s rights or break any law.
No personal data in prompts. The Service is designed for brand, product and market information, not information about individuals. You must not include personal data (for example names of private individuals, contact details or customer records) or special category data in prompts, keywords, notes or uploads. If you do, you are solely responsible for that data, for having a lawful basis to process it, and for any consequences.
You are responsible for keeping your own copies of anything you need. Use the export features while your Account is active.

8. Acceptable use

You must not, and must not allow anyone else to:

use the Service unlawfully, fraudulently or to harm others, or to monitor, profile or track individuals;
submit content that is unlawful, defamatory, infringing, malicious or harmful;
use the Service in a way that breaches the terms or policies of any Third-Party Service, including AI engines and search engines;
scrape, copy, resell, sublicense or provide the Service, or access to it, to others as a standalone product or service, except that agencies and consultants may share Results and reports with their own clients;
access the Service by automated means other than features we provide, or interfere with its operation, security or limits;
reverse engineer, decompile or attempt to discover the source code or underlying methods of the Service, except where the law expressly allows;
use the Service or its Results to build or train a competing product or service.

9. AI Output and Results

AI Output and Results are provided for information only. They are not professional, legal, financial or marketing advice, and they may be incomplete, out of date, inaccurate, inconsistent or biased.
Recommendations, such as what to publish or where to earn coverage, are suggestions to be reviewed by you. You are solely responsible for deciding whether and how to act on them, and for checking accuracy, legality and suitability, including any intellectual property, advertising or consumer law implications.
No guaranteed outcomes. We do not promise that using the Service, or acting on any Result or recommendation, will improve your visibility, rankings, mentions, citations, traffic, sales or any other outcome. Measurements of change (such as mentions before and after an action) show correlation within the tracked sample only, not cause and effect.
AI Output may be similar to output produced for others and may not be unique. Subject to these Terms, you may use AI Output and Results for your business purposes. We give no assurance that they are free from third-party rights.
Answers retrieved from AI engines and search engines are third-party content. We do not create, endorse or verify them.

10. Our intellectual property

The Service, including its software, design, text, graphics, data compilations, methods and trade marks, is owned by us or our licensors. Subject to these Terms and your Plan, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes while your Account is active. All other rights are reserved.

We may create and use aggregated or de-identified data derived from use of the Service, which does not identify you or any individual, for any lawful purpose, including improving the Service and publishing research.

If you send us feedback or suggestions, we may use them without restriction or payment.

Unless you tell us otherwise at hello@invuai.com, we may name your organisation and show its logo as a customer of InvuAI. You may withdraw this permission at any time, and we will stop new uses within 30 days.

11. Data protection

Our Privacy Policy explains how we handle personal data as a controller, for example account, billing and usage data.

To the extent we process personal data contained in your User Content on your behalf, we act as your processor and you are the controller. In that case we will: process it only to provide the Service and on your documented instructions, which these Terms and your use of the Service constitute; ensure people authorised to process it are bound by confidentiality; take appropriate technical and organisational security measures; use the sub-processors listed in our Privacy Policy, notifying you of changes by updating that list, and you may object by closing your Account; assist you, taking into account the nature of the processing, with data subject requests and your security obligations; notify you without undue delay of a personal data breach affecting that data; delete it when your Account ends, unless the law requires otherwise; and make available information reasonably necessary to show our compliance with these obligations. You must ensure you have a lawful basis for any personal data you submit.

12. Third-Party Services

The Service relies on Third-Party Services, including Supabase, Vercel, Stripe, Resend, Google, OpenAI and DataForSEO, and retrieves data from AI engines and search engines. Your use of some features may also be subject to those providers’ terms, for example Google’s terms when you sign in with Google and Stripe’s terms when you pay. We are not responsible for Third-Party Services, their availability, accuracy, security or changes, or for any act or omission of theirs.

13. Suspension and termination

You may stop using the Service at any time and delete your Account from Profile & Settings. Deletion is scheduled and can be cancelled within 7 days; after that, your Account and its data are permanently deleted and cannot be recovered.
We may suspend or terminate your access, in whole or in part, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure for us or others, or if we are required to by law or a Third-Party Service. We may also end the Service or any Plan for all users by giving reasonable notice; if we end a paid Plan we have not otherwise terminated for cause, we will refund any prepaid fees for the unused period.
After termination, your right to use the Service ends, and we may delete your Account and data without further notice. We have no obligation to keep, return or export data after termination.

14. Disclaimers

To the fullest extent permitted by law, the Service, Results and AI Output are provided “as is” and “as available”, without warranties, conditions or representations of any kind, whether express, implied or statutory, including as to accuracy, completeness, availability, timeliness, satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, that data will not be lost, or that any defect will be corrected. We do not commit to any uptime, response time or service level unless agreed in a separate signed agreement.

15. Limitation of liability

Nothing in these Terms limits or excludes liability for damage caused intentionally, for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to that, to the fullest extent permitted by law:

We will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: loss of profits, revenue, sales, business, contracts or anticipated savings; loss of goodwill or damage to reputation; loss, corruption or unavailability of data; business interruption; costs of procuring substitute services; decisions made or actions taken on the basis of Results or AI Output; acts or omissions of Third-Party Services; or any indirect, special or consequential loss, in each case even if it was foreseeable or we were told it was possible.
Our total liability arising out of or in connection with these Terms and the Service, in any 12-month period, will not exceed the greater of (a) the fees you paid us for the Service in the 3 months before the event giving rise to the claim and (b) £100.
Any claim must be brought within 12 months of the date you became aware, or should reasonably have become aware, of it.

You acknowledge that these limits are reasonable given the price of the Service and the information-only nature of Results, and that you are responsible for insuring against your own business risks.

16. Indemnity

You will indemnify us, our directors, employees and contractors against all claims, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising from: your User Content; your or your Team Members’ breach of these Terms or of any law; personal data you submit in breach of these Terms; your use of Results or AI Output; or any claim that your User Content infringes a third party’s rights.

17. Confidentiality

Each party will keep confidential any non-public information it receives from the other that is marked as confidential or is obviously confidential, and use it only for the purposes of these Terms. This does not apply to information that is or becomes public through no fault of the recipient, was already known to it, is independently developed, or must be disclosed by law. These obligations continue for five years after these Terms end.

18. Changes to these Terms

We may change these Terms from time to time. We will give at least 30 days’ notice of material changes by email or in the Service, unless a change is needed sooner for legal, security or Third-Party Service reasons. The updated Terms apply from the date stated. If you continue to use the Service after that date, you accept them; if you do not agree, you must stop using the Service and may cancel your subscription before the change takes effect.

19. Sanctions and export controls

You confirm that you are not located in, or ordinarily resident in, a country or territory subject to comprehensive UK, EU or US sanctions, and that you are not on, or owned or controlled by anyone on, any UK, EU or US list of restricted parties. You will not use the Service in breach of sanctions or export control laws.

20. General

Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including outages or changes at Third-Party Services, internet or power failures, cyber attacks, natural events, pandemics, industrial action, war or changes in law.
Assignment. You may not assign or transfer your rights or obligations without our written consent. We may assign or transfer ours, including to a buyer of all or part of our business.
Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy and any order or plan details, are the entire agreement between you and us about the Service and replace any earlier agreement. You have not relied on any statement not set out in them.
Severability. If any provision is found invalid or unenforceable, it will apply to the maximum extent permitted and the rest of these Terms will remain in force.
No waiver. A failure or delay in enforcing any right is not a waiver of it.
Third-party rights. No one other than you and us has any right to enforce these Terms, except our directors, employees and contractors in relation to section 16.
Notices. We may give notices by email to the address on your Account or in the Service. You may give notices to us at hello@invuai.com.
Language. These Terms are written in English. If they are translated, the English version prevails.

21. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or the Service, including non-contractual disputes, are governed by the laws of Poland, excluding its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The common courts having jurisdiction over our registered office in Poland have exclusive jurisdiction, except that we may bring proceedings to protect our intellectual property or confidential information, or to recover fees, in any court of competent jurisdiction. Before starting proceedings, each party will try in good faith to resolve the dispute by contacting the other for at least 30 days.

Because the Service is offered only for business use, the provisions of Polish law that protect consumers, and entrepreneurs acting with consumer rights, do not apply to the extent the law allows this to be excluded.

22. Contact

She Knows Digital Sp. z o.o., registered in Poland, KRS 0000944812, NIP 5482741469.
Email: hello@invuai.com, or use our contact form.